The Operations Manager (OM) is a full-time position responsible for supporting CHR’s executive coordination, financial administration, human resources (HR) processes, and internal systems. This role works closely with the Executive Director to ensure smooth organizational operations and compliance across programs. The Operations Manager manages core administrative, bookkeeping, payroll, HR, and board support functions that are essential to CHR’s sustainability and growth. This position has the potential for growth as CHR continues to expand its operational infrastructure. The OM reports directly to the ED.
Type + Location:
This is a hybrid role with remote work and some time in our Bisbee office. Depending on the needs of the organization and the responsibilities of the position, it may become fully remote.
Position Status:
40 hours/week, requires some evening and weekend hours
Salary:
$24-28/hour; $49,920 – $58,240 annually
Qualifications:
- Minimum 4-5 years of experience in nonprofit administration, operations, executive support, bookkeeping, HR administration, or a related field
- Demonstrated experience managing complex calendars, coordinating meetings, or providing direct administrative support to senior leadership
- Demonstrated experience managing administrative systems with strong attention to detail and follow-through
- Experience managing payroll, accounts payable/receivable, and financial documentation processes
- Strong organizational skills with the ability to manage multiple deadlines and shifting priorities
- Strong systems orientation with the ability to identify inefficiencies, improve workflows, and thoughtfully leverage emerging tools (including AI technologies) to streamline operations
- High level of discretion and ability to handle confidential personnel, financial, and board information
- Strong written and verbal communication skills, including professional correspondence and documentation
- Proficiency in Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) and experience navigating administrative and financial software systems (e.g., Gusto, QuickBooks Online, Airtable, Slack)
- Ability to work independently while also serving as a key internal resource to leadership and staff
- Commitment to CHR’s mission and harm reduction values
- Lived experience that demonstrates an understanding of substance use, sex work, justice system involvement, and/or houselessness.
- Ability to participate in one regular weekly outreach shift (if local applicant)
- Lives in Arizona
Desired Experience:
- Experience serving in an Operations Manager, Office Manager, or senior administrative leadership role within a nonprofit or mission-driven organization
- Experience providing executive-level administrative support (calendar management, board coordination, agenda, and packet preparation)
- Experience working in a small but growing non-profit organization navigating scaling challenges
- Experience supervising staff or contributing to the development of team leadership systems in a growing organization
- Experience with nonprofit bookkeeping and grant-based financial tracking
- Experience supporting audits or preparing financial documentation for funders
- Experience administering employee benefits and supporting HR processes
- Experience supporting a Board of Directors (meeting preparation, compliance tracking, documentation)
- Experience building, documenting, and refining internal policies and operational procedures
- Demonstrated ability to take initiative, make decisions, and implement process improvements with minimal oversight
- Familiarity with harm reduction, public health, or community-based services
- Associate’s or Bachelor’s degree in business, nonprofit management, public administration, or related field (or equivalent lived/work experience)
- Lives in Cochise County, Arizona, and can work in a hybrid-style
Roles + Responsibilities:
- Executive Support
- Finance + Bookkeeping
- Human Resources Administration
- Operations + Systems Tasks
- Outreach Program Engagement
- General Administrative Responsibilities
Benefits:
- 403(b) matching
- 403(b)
- Health insurance
- Retirement plan
- Paid time off
- Relocation assistance
- Paid holidays
- Flexible schedule
If interested, please view and apply on Indeed.
We acknowledge the ways in which systemic oppression and injustice can undermine access to professional opportunities and are committed to conducting hiring and promotion processes that are equitable and accessible to those commonly excluded from the workforce (Thank you to The Bronx Defenders for this wording). We encourage people from underrepresented backgrounds to apply, particularly individuals who are BIPOC, LGBTQIA2S+, and/or whose lived experience includes substance use, sex work, homelessness, and/or incarceration. While the skills and qualifications above are desired, it is not a requirement that you meet every single one. We will provide time and training to assist the hired candidate to become proficient in areas where familiarity is lacking.